Refund and Returns Policy

    1. ORDER OF PAYMENTS

    1.1 The Customer pays the Company remuneration for providing paid educational services using the Software, which is calculated on the basis of the conditions chosen by the Customer, valid at the time of ordering, based on the courses and Software usage options chosen by the Customer.

    2.2 The Customer shall pay the remuneration of the Company by transfer of funds in the form of 100% prepayment. The amount of the prepayment is indicated on the Site in myAlpari when ordering a Course with the use of the Software.

    3.3 The amount of remuneration of the Company and parameters of payment terms can be changed by the Company unilaterally at any time. Changes in the amount of remuneration shall be considered valid from the date of publication on the Company’s website. In case of change of conditions, previously paid payment under new conditions is not recalculated.

    4.4 Refunds are available if the application for this refund is submitted no later than 14 days from the date of purchase of the course or group of courses.

      2. RESPONSIBILITY OF THE PARTIES

      2.1 The parties shall be liable for non-performance or improper performance of obligations under this Agreement in accordance with applicable law.

      2.2 If the Customer violates the obligation to pay the remuneration provided by this Agreement, the Company has the right to unilaterally suspend the provision of the Customer access to the Course and Software until the full payment of the remuneration to the Company. The notification about the suspension of the access shall be sent to the Customer by the Company in the Customer’s personal cabinet.

      2.3 In case of detection of violations of applicable law and if there are appropriate orders from law enforcement and other authorized state bodies and officials, the Company reserves the right to suspend the provision of paid educational services using the Software, limiting the Customer access to educational services and the Software, by sending the Customer a written notice to the personal cabinet of the Customer.

      2.4 The company is not responsible for:

      2.4.1. Customer’s actions as a result of his improper understanding of the provisions of this Offer.

      2.4.2 Losses and/or lost profit, incurred by the Customer and/or third parties, irrespective of whether the Company had a real opportunity to foresee them or not.

      2.5.. The company has the right at any time at its discretion with respect to interactive briefs, to change the topics of individual lessons, change the content of lessons, the number, name, type, materials and their duration. The company guarantees that such changes will not lead to a deterioration in the quality of interactive courses, interactive briefs, open courses and other videos.

      2.6 The Customer is responsible for reliability, relevance, completeness and compliance with applicable law of the information and documents provided by him under the Agreement, including the data provided when registering on the Website, as well as for the absence of third-party claims in relation to such information and/or documents. A Customer agrees that actions performed on the Website after conclusion of the Agreement shall be recognized as Customer’s actions. The Company shall not be liable for the damage caused by unauthorized access to the Site using the Customer’s data.

      2.7 The company is not responsible for failure to provide and/or improper provision of paid educational services in case of breach of the Agreement by the Customer.

      2.8 The company is not responsible for non-compliance of the Course and functional options of the website with expectations of the Customer for its subjective assessment, this non-compliance with expectations and/or negative subjective assessment are not the basis to consider paid educational services rendered not in quality and/or not in agreed volume, as well as the opinion of third parties (including employees of state structures) different from the opinion of the company (its employees and/or partners) is not such basis.

      2.9 The Company shall not be liable for any interruptions in operation of the Website (including emergency, preventive), for insufficient quality or speed of data provision, for full or partial loss of any data on the Website, or for causing any other losses that the Customer has incurred or may incur while using the Website. Executor makes all reasonable efforts to prevent failures and malfunctions of the Website, but does not guarantee its uninterrupted operation, is not responsible for it and is not obliged to inform the Client about the failures of the Website.

      2.10. The company is not responsible for impossibility to get paid educational services because of unsatisfactory quality of communication channels, communication lines, faulty equipment of a Customer, Customer’s failure to pay for services of third parties (communication, Internet) necessary for receiving services by Customer under the Agreement.

      2.11. The amount of the Company’s responsibility in connection with non-performance/undue performance of the Agreement cannot exceed the cost of the Course paid by the Customer.

      2.12. The Parties shall be exempted from liability for partial or full failure to perform their obligations under the Agreement if such failure is a consequence of force majeure circumstances (force majeure), i.e. extraordinary and unavoidable circumstances under the given conditions, which arose after the conclusion of the Agreement and which the Parties could neither foresee nor prevent by reasonable actions. Such circumstances include: floods, earthquakes, other natural, man-made disasters, wars, military actions, acts of terrorism, decisions and actions of public authorities and other circumstances beyond the reasonable control of either Party. The fact of occurrence of force majeure circumstances and their duration must be confirmed by documents issued by the relevant competent governmental authorities or organizations.